BOOKING TERMS AND CONDITIONS
This document constitutes your booking agreement terms with Nebo Tours and our customers. Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport or any other booked service.
A. Related Documents
The following additional documents set out policies for use of Nebo Tours website, policies on content submitted as product, and our privacy policies. While accepting to these booking terms and conditions, it is also understood that you agree to the other terms and conditions listed under.
B. Scope and Coverage
These booking conditions are applicable to all bookings made from the Nebo Tours Website including:
These terms and conditions apply equally to all residents of any country around the world.
C. Terms and Conditions of the Relevant Service Providers and their agents
Since we only act as an agent in respect of all bookings we make with the relevant service providers or their agents for accommodation, transport or any other booked services hence the relevant service provider’s booking conditions will prevail over our terms and conditions in cases where Nebo Tours and the relevant service providers terms and conditions conflict with each other. More details on this matter are set out in clauses 11 and 12 below.
D. Applicability of Package Travel & Package Tours Regulations You may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products you book, each booking is a separate booking and your bookings do not constitute a package.
The only exception to what is stated above is when you book a package holiday that comprises accommodation and excursions pre-packaged by our suppliers. Such bookings will of course be a package as formally defined in the legislation referred to above and their add-on options where applicable.
Nebo Tours does not represent or warrant that the information and terms and conditions available on this site are appropriate and/or available for use in other jurisdictions where its contents are unlawful and/or prohibited.
E. Specific Terms and Conditions
As we Nebo Tours act only as an agent in the booking process, Nebo Tours and the relevant service provider reserve the right to change, amend or correct prices shown on our site at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way we will pass on the details of the change as soon as possible.
We and the relevant service providers will do all we can to tell you of any significant changes to your arrangements. If you do not wish to accept the change, wherever possible the relevant service providers may offer you an alternative arrangement with an alteration in price or otherwise the booking will be cancelled subject to the cancellation policies mentioned on our website. As an agent only we are unable to accept any liability for any changes, significant or otherwise, to your booking.
No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of Nebo Tours or the relevant service providers, we have to notify a change to your arrangements or we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or the relevant service providers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
If you have cause for complaint whilst on your trip, this must be brought to the attention of Nebo Tours and/or the relevant service provider immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make. Complaints must also be notified to Nebo Tours Customer Services at your earliest opportunity. The assistance we provide to resolve your complaint is provided in our capacity as an agent only. The health and safety standards that apply to the services you have booked should meet the local standards applicable to the booked destinations, and Nebo Tours monitors wherever possible that local standards have been met. However, note such standards may be lower and vary widely and may not match those prevalent in other countries. If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.
Nebo Tours only uses qualified and licensed service providers. The licenses and qualifications are subject to the standards of the relevant authorities in Jordan.
Nebo Tours does not charge a service fee for processing CREDIT CARD payments. Full payment by credit card is required to make a reservation. Payment will be listed as “Nebo Tours or Athar Tourism Investments Co. Ltd.” on your credit card statement.
Prices are per item, unless otherwise specified, please read descriptions to book items quantities as necessary. Prices include VAT and local taxes unless otherwise stated, Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to tour directors, drivers, and local guides; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.
Certain products may involve charges like car parking, fuel surcharge and airport taxes or security deposit that are over and above the stated price on Nebo Tours website. You will have to pay these directly to the relevant service providers in order to consume the service. Adequate explanation and information will be provided to you on the website under the product inclusions and exclusions section. Please review the terms of conditions of the relevant service provider before making any security deposits or payments for additional charges. Nebo Tours have no involvement in such financial transactions and hence carry no associated liability.
Nebo Tours is owned by Athar Tourism INVESTMENTS Co. Ltd, registered in Amman – Jordan. Our business and the services we offer are governed by the applicable laws of the Hashemite Kingdom of Jordan. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on these web “site”, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country. Access to these “site” is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by the applicable laws of Hashemite Kingdom of Jordan. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of Hashemite Kingdom of Jordan.Nebo Tours reserves the right to deny access to the “site” at any time without notice.
These website is offered to you (the customer) conditional on your acceptance without modification of the terms, conditions, and notices contained below. Your use of these web “site” constitutes your agreement and notices:
You take full responsibility for all financial transactions conducted by you or on behalf of your party or dependents You are of legal age and are legally liable for the transactions You warrant the accuracy of the information that you provide for yourself, dependents, or on behalf of anyone “Site” will not be used in an unlawful or fraudulent matter Nebo Tours is for your personal and non-commercial use. The content and information on these website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Nebo Tours or its suppliers and providers. Accordingly, as a condition of using the website, you agree not to use these website or their contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through these website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative WORKS FROM, transfer, or sell or re-sell any information, software, products, or services obtained from these website. In addition, whether or not you have a commercial purpose, you agree not to:
(i) access, monitor or copy any content or information of the websites using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Nebo Tours;
(ii) violate the restrictions in any robot exclusion headers on these website or bypass or circumvent other measures employed to prevent or limit access to these website;
(iii) take any action or use any device, routine or software that imposes, or may impose, in the discretion of Nebo Tours an unreasonable or disproportionately large load on the Nebo Tours infrastructure or which inhibits or interferes with the running of Nebo Tours technology platform and/or Nebo Tours website or any booking concluded upon it, or,
(iv) deep-link to any portion of these website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Nebo Tours
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
Nebo Tours reserve the right to deny access to the website at any time as it may be affected by outside factors outside of our control.Specific terms & conditions will apply to your reservation and purchase of travel-related goods and services that you select – see ‘your Booking Terms & Conditions’. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of these website.
Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on the site. Cancellation charges are applicable if a booking or other purchase is cancelled after it has been confirmed, according to the purchase cancellation policies displayed on our website.
No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on the site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in these site and/or use of or access to any other information or material via web links from the site or any inability to access or use these site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via site or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Nebo Tours may change any aspect of the site or its content, including the availability of any suppliers, features, information, database or content.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on these site and/or any services offered by us or on our behalf.
The information and/or prices shown on these site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
Whilst every effort is made to ensure the accuracy of all information and prices displayed on these site, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid.
The copyright in the material contained on the site including but not restricted to the Nebo Tours website domain (www.Nebo Tours), Nebo Tours technology platform, website graphics, website content, videos and images belongs to its licensors or Nebo Tours. The material may only be used for your own personal use for non-commercial purposes. We reserve the copyright and all proprietary rights in the site and all content.
Other company and product or service names displayed on the site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.
We do not accept any liability in respect of your ability to access or use the site at any time or for any interruption in that access or use or for any failure to complete any transaction. Despite all security measures to reduce risk of computer hazards, we do not warrant that these site are free from computer viruses or other similar risks that may cause loss or damage.
The website may contain hyperlinks to other web sites operated by parties other than Nebo Tours. Such hyperlinks are provided for your reference only. Nebo Tours does not control such other web sites and is not responsible for their content. Nebo Tours inclusion of hyperlinks to such other web sites does not imply any endorsement of the material on such other web sites or any association with their operators. Nebo Tours reserves the right to change the terms, conditions, and notices under which these website is offered.
The information we collect
Personal information is collected when you make a reservation request or purchase something from our website, as well as when you contact us about a purchase either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc.
When you visit our Web pages our Web server automatically recognizes your network domain name and we collect your domain name.
When you visit our Web pages you are free to remain anonymous. However, in order to communicate with us or order a product it is necessary for you to disclose personal information. We only collect the personal information which you disclose to us, such as when you place a booking or make a purchase online. If you do not provide your personal information we may be unable to fulfill your booking or purchase.
No other collections of personal information will occur without your consent.
Our Security and Storage Measures
We will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our Web pages. When you transfer personal information to us we require that a 'secure session' first be established using Secure Socket Layer (SSL).
Your personal information is stored in secure operating environments that are not accessible by the general public. We have put security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or other parties.
However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Nebo Tours will not be held responsible for events arising from unauthorized access to your personal information.
We may, from time to time, use 'cookies' to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
There are two types of cookies:
1. Session cookies
These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.
2. Permanent cookies
When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at hotels in London last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognize your computer, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don’t miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us. Nebo Tours does not use permanent cookies. However, third parties on our website may use them.
Third party tracking devices
You cannot block "session" cookies as they are required for our website to function correctly, but you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS
How We Use Your Personal Information
We or our service partners may from time to time send you information about our new products or ask your opinion on new product initiatives so that we may improve our service to you and other consumers. If you do not want Nebo Tours to contact you in the future please ensure you check the tick boxes where we indicate at various points within the site.
Third-Party Web Beacons: We use third-party web beacons from Google to help analyze where visitors go and what they do while visiting our website. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
We do not share your personal information with third party organizations who are not involved in fulfilling the purchases you have made from us or as described above.